Privacy Policy

Diamond State Mechanical & Electrical (“Diamond State,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or interact with our services. By using our site or services, you agree to this Policy.

1) Information We Collect

• Personal Information you provide — such as name, company, email address, phone number, postal address, and any details you submit through contact or service request forms.
• Payment Information — if applicable, billing details (processed securely by third-party payment processors; we do not store full payment card numbers).
• Usage/Data captured automatically — IP address, device/browser type, pages visited, and similar analytics. We may use cookies or similar technologies to improve the website and measure performance.

2) How We Use Information

• Provide & support services: schedule visits, dispatch technicians, and manage work orders for HVAC and electrical services.
• Communications: respond to inquiries, send service updates/ETAs, appointment reminders, and (with consent) limited marketing.
• Improve quality & safety: site analytics, troubleshooting, fraud prevention, and compliance with applicable laws.

3) SMS/Text Messaging Program (A2P Compliance)

By providing your mobile number and opting in, you consent to receive SMS/text messages from Diamond State for account/service updates, scheduling, and support. Marketing texts are sent only with separate opt-in consent.

• Program name: Diamond State Service Alerts
• Short description: Service confirmations, ETAs, reminders, and important updates.
• Consent: You opt in via our web forms, by texting a keyword we provide, by requesting updates while speaking with our team, or by otherwise consenting in writing.
• Message frequency: Varies based on activity.
• Charges: Message and data rates may apply.
• Help: Text HELP to +1 (501) 430-3616 or contact us using the information below.
• Stop: Text STOP to +1 (501) 430-3616 to cancel. You will receive a confirmation text. You may also reply END, CANCEL, UNSUBSCRIBE, or QUIT.
• Support: Call +1 (501) 430-3616 for assistance.
• Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
• Mobile data privacy (required): No mobile information will be shared with third parties for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as needed to provide the messaging service (e.g., our SMS platform provider).

4) How We Share Information

We do not sell or rent your personal information. We may share limited data with:

• Service providers (e.g., scheduling, dispatch, SMS, payment processing, analytics) bound by confidentiality obligations and used only to perform services for us.
• Legal/compliance when required by law, to protect rights and safety, or to enforce agreements.

5) Cookies & Analytics

We may use cookies and similar tools to operate the site, remember preferences, and analyze traffic. You can control cookies via your browser settings; some features may not function if cookies are disabled.

6) Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure. We retain personal data only as long as necessary for the purposes described or as required by law (including limited retention of messaging logs for compliance and troubleshooting).

7) Your Choices & Rights

• Access/Update/Delete: You may request access to, correction of, or deletion of your personal information, subject to legal obligations.
• Marketing Opt-Out: You may opt out of marketing emails at any time via the unsubscribe link. For texts, reply STOP as described above.

8) Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

9) External Links

Our site may link to third-party websites. We are not responsible for the privacy practices or content of those sites.

10) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest version. Your continued use of the site or services after changes are posted signifies acceptance.

11) Contact Us